1775 Thompson Rd, Coos Bay, Oregon 97420

(541) 269-8111

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Patients
Relations

Welcome to our Patient Relations page! Your feedback is valuable to us, driving our continuous efforts to provide exceptional care. Our aim is to create a partnership built on trust and respect, where open communication is encouraged. Whether you have questions, concerns, or simply want to share your experience, this platform serves as a bridge between you and our dedicated team.  We are committed to ensuring every interaction leaves you feeling heard, valued, and empowered on your journey to optimal health and wellness.

We ask patients or families who have concerns, complaints, or recommendations for change to follow the process described below. These steps ensure patients with the opportunity to have their concerns rapidly addressed by staff members who are most familiar with their care.

Please speak with the members of your healthcare team first. Usually, they can quickly resolve most issues. If your healthcare team is unable to assist, please ask for a supervisor or manager. Our goal is to resolve your concern before you leave the hospital.

If you are not satisfied with the response you have received from your healthcare team, supervisor, or manager you may call our Risk Manager at (541) 269-8100. You also may send a written concern to: Risk Management Bay Area Hospital 1775 Thompson Road Coos Bay, OR 97420.

For complaints the organization recognizes as significant, you will be notified of receipt and notified of follow up.

At any time, you may contact the following outside agencies to register a complaint:

  • State of Oregon, Health Care Licensure and Certification Section at https://www.oregon.gov/oha
  • Submit the complaint in person or via mail to: Health License Office, 1430 Tandem Ave. NE, Suite 180, Salem, OR 97301, fax: (503) 370-9216, or email: hlo.info@odhsoha.oregon.gov.
  • The Joint Commission, Office of Quality Monitoring: Joint Commission Connect – or Mail to:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

The Joint Commission does not accept walk-in faxed or emailed complaints. 

Patients Rights and Responsibilities – English

 

Patients Rights and Responsibilities – Spanish

 

Support Person for Patients with Disabilities