For more information about Advance Care Planning, please contact Bay Area Hospital’s Case Management Monday-Friday between the hours of 8 am to 4 pm at 541-269-8411.
What is MyChart?
Bay Area Hospital patients can now securely access their personal medical records online, from the privacy of their home or any other location with an internet connection. MyChart also provides access to physician records from North Bend Medical Center and Bay Clinic.
MyChart Members Can:
- Go online to view their current health issues
- View wait times in our emergency department
- Start a video visit on their mobile device
- Use check-in to save time at their appointment
- View details of past Bay Area Hospital appointments
- Request renewals of Bay Area Hospital prescriptions
- Request appointments with Bay Area Hospital and partners
- Check results of lab and imaging tests
- See statements and make online payments
- Send questions or requests to affiliated providers
- Tip Sheet (PDF): How to Allow a third-party app to access your health record
How to Sign Up:
Patients will need an activation code to sign up for a MyChart account. This code allows you to create your new MyChart user ID and password, which you will then use to log on to MyChart. You can obtain an activation code:
- At time of check-in, from the registrar
- While receiving care, from a staff member
- Upon discharge, on the after visit summary, so you can sign up at home when it’s convenient for you
- By clicking the button below, then selecting SIGN UP NOW in the popup box
If you need assistance getting your access code, please contact us at 1-844-259-4153.
Patients under 18 (and/or their parent/legal guardian) must speak with their doctor in person before signing up for MyChart.
Pay My Bill
Bay Area Hospital is pleased to offer our patients a simple and secure way to manage and pay hospital bills. Our online business office is also a source of information for patients seeking financial assistance or simply trying to make sense of their hospital bill.
Need Time to Pay?
Bay Area Hospital provides the ClearBalance® Program, which is a patient-friendly payment option. The program is a zero interest revolving credit account with flexible payment terms. Use ClearBalance® to manage your out-of-pocket expenses, including deductibles and insurance copayments, for care at our health system.
ClearBalance® offers you:
- Peace of mind
- Zero-interest credit account for your services at Bay Area Hospital
- No annual fees or prepayment penalties
- No credit check
- The ability to combine all of your family’s medical bills at Bay Area Hospital into one monthly statement and one manageable monthly payment
- The ability to manage and view your account online at www.myclearbalance.com
Revolving credit accounts are offered by MetaBank®, N.A., member FDIC. ClearBalance is a registered service mark of CSI Financial Services, LLC, which provides certain account servicing functions for the bank. Call us for more information: 541.269.8131.
No Surprise Billing
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
Si necesita ayuda en español, consulte a la recepcionista o vaya a translate.google.com
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care — like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.
You are protected from balance billing for:
Emergency services. If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
Certain services at an in-network hospital or ambulatory surgical center. When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.
If you get other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.
You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.
In Oregon, a provider who is an out-of-network provider for a health benefit plan or health care service contract may not bill an enrollee in the health benefit plan or health care service contract for emergency services or other inpatient or outpatient services provided at an in-network health care facility.
When balance billing isn’t allowed, you also have the following protections:
- You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.
- Your health plan generally must:
- Cover emergency services without requiring you to get approval for services in advance (prior authorization).
- Cover emergency services by out-of-network providers.
- Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
- Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.
If you believe you’ve been wrongly billed, you may contact the Oregon Department of Financial Resources.
Visit this website for more information about your rights under federal law.
Visit this website for more information about your rights under Oregon law.
If you have any questions, please call the BAH Business Office at 541-269-8131. Click here for a downloadable PDF of this information.
Your Right to Receive a Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400.00 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call the BAH Business Office at 541-269-8131. Click here for a downloadable PDF of this information.
Traduzca al español, busque ayuda en la recepción o vaya a https://translate.google.com/. o llame a la Oficina Comercial al 541-269-8131.
Patient Charge Information
Advance Care Planning
We offer a wide range of classes and learning opportunities aimed at improving and maintaining your health.
Community Health Assessment and Strategies
Bay Area Hospital is committed to serving the health needs of the community. In 2018, we updated our Community Health Assessment (CHA). This was a collaborative effort with community stakeholders to collect and analyze local data in an effort to determine the health status and needs of our community.
As part of our strategic plan, the CHA is being utilized to sharpen the focus of our community grant program. The goal is to better address socioeconomic factors, health behaviors, and physical environment problems in our community.
Interpreting and Translation Services
Bay Area Hospital serves a diverse population and is committed to providing culturally competent medical care for all patients and their families. Bay Area Hospital provides free interpreter services for all of our deaf, hard of hearing, deaf-blind and limited English proficient patients and their families. Our qualified health care interpreters are available 24-hours a day, seven days a week, via phone, on-site or through video remote technology.
If you feel more comfortable speaking a language other than English, Bay Area Hospital offers interpreters for all languages. Interpreters are available in person for many languages, and through telephone services for all others. Sign language interpreters are available for our deaf, hard of hearing and deaf-blind patients and their families.
When you register as a Bay Area Hospital patient, please let the staff know that you need an interpreter to assist you during your medical appointments. You also may request interpreter services when making telephone calls to anyone at Bay Area Hospital.
Bay Area Hospital wants to ensure that you understand your medical treatment plan even after your visit is complete. If you need any of your written care plan in a language other than English, Bay Area Hospital can translate the material for you. Please let your provider know what language you need your documents translated into and we will provide that free of charge.
Bay Area Hospital’s goal is to ensure everyone has access to medical care in a language they understand.